Consumer Health Data Privacy Policy

Some of the information we handle relates to a person's care needs — for example, the type of incontinence products they use, sizes and absorbency levels, or an issue you tell us about like leaking or skin comfort. Even though we are not a medical provider and do not collect medical records or diagnoses, we treat this care information as sensitive and protect it with special care. This policy explains how.

• The products a person uses and their sizes/absorbency levels.
• Usage and reorder patterns, so supplies don't run out.
• Care needs or issues you choose to tell us (for example, a fit or comfort concern) by text, phone, or online.

We do NOT collect medical diagnoses, clinical records, treatment information, or details from healthcare providers.

Only to serve the person in your care: to send the right products, keep them in stock, help you choose what fits, and support you. We do not use this information for advertising, and we do not sell or share it.

This information receives our highest level of protection: encryption, strict need-to-know access, and careful handling. When your messages are processed to understand and respond to them, they are handled by our provider under a configuration that does not retain your messages.

You decide what you tell us, and you can ask us at any time what care information we hold, correct it, or ask us to delete it. Contact [privacy@thecaregiversshop.com — CONFIRM] or (818) 538-2339.

We hold ourselves to a healthcare-grade standard of care for this information because the people it concerns are often vulnerable and cannot always advocate for themselves. Protecting them is the point.