How It Works
Care that keeps arriving, correctly
From choosing the right products to dependable delivery, here is the whole journey — calm, transparent, and built so a resident never runs out and a family is never charged for nothing.
The workflow
Seven simple steps, start to finish
Every step is out in the open. You always see what is coming and what it costs.
Choose products
Browse the catalog and add the incontinence supplies your resident needs. Nothing is set in stone — you can adjust before anything ships.
Get recommendations
Tell us a little about the person, and we suggest the right size and absorbency — so the first order fits, not just the next one.
Invite the family payor
if neededIf someone else is paying — an adult child, a family member — you invite them to cover the cost. They approve and add a card; you never handle their payment details.
Secure approval
The payor gets a clear request naming the resident and the supplies. They approve and add a card once — by text or on the web — and they stay in control of every charge after that.
Payment
The card is vaulted securely with Stripe. Each order is confirmed before it ships, and the payor is charged only for what actually goes out the door.
Delivery
Supplies arrive on the schedule you set — every 15, 30, or 45 days. You get a clear update the moment an order is on its way.
Easy reordering
The standing order keeps arriving so no one runs out. Review, adjust, skip, or pause anytime — in your account or with a quick call to a real person.
How approval works
When a family member pays, they stay in control
Often the caregiver on the ground sets up the order, but a family member covers the cost. Here is how we hand that off — clearly, securely, and only with their yes.
- 1A clear request, by their name. The payor receives a message that names the resident and exactly what it is for — no jargon, no surprises.
- 2They approve with a single reply. A simple “YES” opens a secure link to add a card. Approval and payment setup are one calm step.
- 3The card is vaulted, then confirmed. The card is stored securely with Stripe, and a confirmation goes back so everyone knows the resident is covered.
An illustration of the approval experience. Web approval and card setup work today; the text channel goes live with carrier registration.
Confirmed before it ships
Every order is reviewed before it goes out, so nobody pays for something that never arrives.
Payment kept safe
Cards are vaulted with Stripe. We never see or store the full number.
A real person, always
To skip, pause, or change anything, a quick call reaches someone who knows the order.
Ready when you are
Start with the right product
Answer a few quick questions to find the exact fit, or browse the full catalog. Setting up takes just a few minutes.